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Terms and Conditions

If you are under the age of majority (18 years old), then your parent or guardian may be liable for some or all of your activities on this website. Because of this, and because it's prudent for your parent or guardian to be aware of your activities, including the websites that you visit, you should make your parent or guardian are aware that you are using the website – as this User Agreement and your use of the Website affect their legal rights and obligations.

The services offered by us through this website are subject to the Website Terms of Use and Trading Terms set out below which together form the terms and conditions. By using the site, you accept, without limitation or qualification, these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this site.

We are committed to protecting your privacy. Please also see Our Privacy Policy.

We reserve the right to update the Terms and Conditions at any time. When we do so, we will provide access to the new Terms and Conditions on the site home page. The new Terms and Conditions will take effect immediately, and will govern all transactions with us through the site. If you do not agree with the new version of the Terms and Conditions, you must cease to use the site.

Website Terms of Use

Accessing the Site

We cannot guarantee that the site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the site or any computer system, server, router or any other internet-connected device.

We cannot and do not guarantee or warrant that any content of the site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

We reserve the right, at our discretion, to withdraw, suspend or modify the site or certain features or parts of the site with or without notice to you, where we have reason to do so. There may also be times when the site or certain features or parts of the site become unavailable, whether on a scheduled or unscheduled basis. You agree that we will not be liable to you or to any third party for any withdrawal, modification, unavailability, suspension or discontinuance of the site or any service available on or through the site.

We do not accept liability for any losses or claims arising from any inability to access the site or any failure to complete a transaction.

Using the Site

This site is for personal and non-commercial use. You must not use any materials contained in the site except to the extent necessary for your own personal use.

In using the site and information available from the site, you agree that you will not engage in any activities in order to withhold or cloak identity or contact information.

Accuracy of Information

We will use reasonable endeavors to ensure that information on the site is accurate, but commentary and other material posted on the site are not intended to amount to advice or authority on which reliance should be placed. Except to the extent that Our Trading Terms apply (as set out below), We make no representation or warranty that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law, We accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information.

Intellectual Property

All content on the site is protected by copyright. We own copyright and/or database rights in the selection, coordination, arrangement and enhancement of such content, as well as in the original content. Except as expressly set out in these Terms & Conditions, nothing shall give you any rights in respect of any intellectual property owned by us. You shall not assert or attempt to obtain any such rights and you shall not use, copy, reproduce, modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit, Our name, trade marks, logos or other proprietary marks, or any of the content of the site, in whole or in part, except as provided in these Terms & Conditions.

You may download information from the site for your own personal non-commercial use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trade mark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

The rights granted to you under these Terms & Conditions shall terminate immediately upon your breach of any of these Terms of Use.


Whilst we are always happy to hear from you, it is our policy not to accept or consider creative materials, ideas or suggestions other than those we specifically request. This is to avoid any misunderstandings if your ideas are similar to those we have developed independently. Therefore, we request that you do not send to us any original creative materials such as original artwork etc. Any communication or material you do transmit to the site by electronic mail or otherwise will be treated as non-confidential and non-proprietary. Anything you transmit or post may be used by us for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. We are free to use any ideas, concepts, know-how or techniques contained in any communication you send to the site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

Linked Sites

We assume no responsibility for the contents of any other web sites to which the site has links and we do not endorse the material on any linked web site. The provision of any links does not imply we have any association with their operators. We shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of or in reliance on any content, goods or services available on such hyperlinked sites.

Trading Terms

Pricing Policy

We continue to review our service to ensure that customers keep coming back to us for more than just great value in all the products we sell. Pricing on the site may vary from stores. All online promotions, bundles, offers and discounts apply to the site only and do not apply to stores.

The prices of products advertised for sale on the site are as set out on the site, errors and omissions excepted. All prices are in pounds (£) sterling, inclusive of VAT at the current rates, but excluding delivery charges. Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available.

Prices may change at any time prior to acceptance of your order.

In the unlikely event that the price of an item has been incorrectly advertised on the site, we will usually contact you to ask whether you wish to proceed with your order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, We will cancel your order and any sum debited by us from your debit/credit card or Pay Pal account will be refunded in full to the same card. We will not be obliged to supply products at the incorrect price.

Product Information

We have taken and will continue to take reasonable steps to display as accurately as possible the product images, product descriptions and other product details that appear on the site. However, as the actual detailing you see onscreen will depend on your monitor, We cannot guarantee that your monitor's display (including Smart Phone displays) of such detailing will exactly reflect the detailing of the product upon delivery. All detailing of products is subject to change and may not represent the finished product.

Offers cannot be used in conjunction with any other offer (online or otherwise). We reserve the right to restrict offers to one purchase per household at our discretion. All offers are subject to availability while stocks last. Offers may be withdrawn without any notice.

The feature on the site of a product does not constitute a guarantee of its availability. Products, prices and technical requirements are subject to change at any time without notice.

Orders for Sales & Purchases

You may place an order to purchase a product advertised for sale on the site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order (by 'submitting your order' on the 'review and confirm' page of the checkout procedure).

All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. On any such occasion we will email you to make you aware as soon as it is possible to do so.

You will receive an email, once your order is in process detailing your order reference and details of the product(s) you have ordered. Please note that this email is an acknowledgement only and is not an acceptance of your order.

Acceptance of your order and the formation of a contract between you and us will take place when we validate the payment card or PayPal account details that you submitted to us. We will send you an email confirming that the products you have ordered have been charged and are being dispatched to you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below.

Although we endeavor to give accurate stock availability information on the site occasionally products you order may not be available. If this happens we will hold your order and when the product arrives in stock, mail it to you in the usual way.

Pre-released Orders

These are orders for items that have not yet become available. You may be able to make a pre-released order using the site, and where possible (and subject to availability) such orders will be shipped to you on the day of product release. Please note: the manufacturer set release dates, however these can be subject to change and we are not liable for any changes to a pre-release date advertised by us.

We ship on a first-come, first served basis, so your order will be processed and shipped in the order it was received. Note, you will be charged on pre-release orders as soon as you submit the order.


We cannot accept your order until you have paid for it in full. We use PayPal to receive payment online. Payment will be charged at the point of submitting your order, usually just before dispatch. Please send postal orders/cheques along with your order form (ordering by mail only) to:

CB Orders, 59 The Orchard, Winchmore Hill, London, United Kingdom, N21 2DJ

Delivery and Tracking

We deliver to UK Mainland at our standard UK rate. Scottish Highlands, Islands and Northern Island may incur a surcharge fee. International shipping is defined by our international rate.

For security reasons, we only deliver to the registered card holders address. If we don't believe an order is legitimate we may place the order on hold until we hear from the card-holder.

Delivery Method: UK Royal Mail Recorded Delivery (UK) OR Parcelforce Worldwide

  • Please allow 2-5 working days from the time the goods leave our warehouse.
  • You will receive an email from us once your order has left the warehouse - tracking numbers are available upon request via email, however we do not provide this information automatically. To request a tracking number please email us ( with your order number.

We deliver the products ordered to the valid delivery address which you supply. We cannot deliver items within the same order to multiple addresses. Most deliveries will require a signature to confirm receipt.

Once your goods have left our warehouse we are not liable for late delivery of goods and loss of postage. Items will not be refunded and we will not deal with any late deliveries, loss of postage etc. As these are sent via Royal Mail Recorded, you will be responsible for tracking your goods, liaising with Royal Mail to ensure they are delivered to you.

We will advise you by email if there is likely to be a delay in dispatching your order. We reserve the right at our discretion to ship orders only to the billing address. If you order two or more items from us and one of those items is not in stock, We will contact you (using the details you provide to us when ordering or in your site account) to discuss changes to your order. There will be no extra postal charges for orders where delayed items are sent separately.

Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility. Except in relation to products that are damaged or faulty when delivered or which have been incorrectly delivered. We will not accept any liability for their loss, damage or destruction after they have been delivered.

Cancellations and Returns Policy

We have the right to cancel any order you make for any product if you fail our validation or security checks. In certain instances you may not receive email confirmation of an order being cancelled. If payment has been processed you will receive a full refund.

If for whatever other reason you are not satisfied with your purchase, please contact us first at - We will then work with you to resolve the issue. You can return it to us within 7 (seven) days of receipt in an un-opened and unused condition for a full refund or exchange. This does not affect your statutory rights.

In interests of hygiene and for your protection we do not accept returns of, or refunds on, unsealed hats or beard-hats unless the items are of unsatisfactory quality or unfit for purpose.

When returning products to us for refund or exchange, you must pay for the appropriate postage costs. Full orders returned from UK customers will receive a full refund excluding postage charges.

If you wish to exchange or return any product then please contact us first and then send the product back to the provided address.

Please wrap products securely, fix the returns label safely to the parcel and attach appropriate postage. Please remember to include any completed returns form and give the reason for return and any new requirements. We advise that returns are sent recorded delivery via Royal Mail as we will not accept liability for lost returns. In the instance we are liable for return postage costs we will not refund return postage above or beyond the inital postage charge.

If you received the wrong product(s) or the product(s) received are defective, please do not just return your product, please contact us with your order number and a specific explanation of the issue. We take care of everything for you! We are unable to accept returns for any reason other than your product(s) being defective or a different item than was ordered. Exchanges are only accepted for a different size of the exact same item originally ordered. If you plan to exchange your item for a different size, do not remove the hang tag from the garment. Exchange shipments will require a money order in the amount of £5.00 (£20.00 for international shipments) to accompany the return item in order to cover the cost of the secondary shipping. To receive exchange instructions for your order, please email us with your order number and a description of the replacement size you would like to receive. We will contact you promptly with next steps. Thank you. Our policy on damaged and faulty products does not affect your statutory rights.

Our liability

You are responsible for the use you make of the products you order. To the extent not prohibited by law, We accept no liability for indirect, special or consequential losses; any loss which is not reasonably foreseeable; or any business losses of whatever nature (including loss of profits, contracts, goodwill, opportunity and other similar losses) arising out of or in connection with the use of the site or any products or services purchased from the site.

We shall not be liable for any delay or failure to perform any of our obligations insofar as the performance of such obligations is prevented by an event or by matters beyond our reasonable control.

We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

Nothing in this section or elsewhere in these Terms & Conditions affects your statutory legal rights.

We reserve the right to change our terms and conditions at any time.